Terms & Conditions

1. Who we are, and this agreement

Zonisoft CareerPilot is operated by Zonisoft LTD, a company registered in England and Wales, registered office: 177 Asburton Avenue, Ilford, IG3 9EL, United Kingdom.

These terms govern your use of the service at https://careers.zonisoft.io. By creating an account you accept them. If you don't agree, please don't use the service.

2. Your account

You must be at least 16 years old and provide accurate details. You verify your email with a one-time code before the account activates.

You are responsible for keeping your password secure and for everything done under your account. Tell us promptly if you suspect unauthorised access. One person per account — accounts are not to be shared or resold.

3. Free trial

New accounts receive a free allowance so you can use the core features — uploading a CV and generating a tailored CV — without payment.

No payment details are required to start. The trial exists so you can judge whether the service fits your workflow before spending anything. We may vary the size of the trial allowance, and we may withdraw it where we detect abuse such as repeated sign-ups to obtain multiple trials.

4. Credits and payment

Beyond the trial, the service runs on credits. CV credits are spent when you generate a tailored CV. Editing your profile and tracking applications do not consume credits.

Credits are bought in packs through Stripe or PayPal and added to your wallet immediately. Prices are shown in US dollars, and your bank or payment provider may apply its own conversion or fees which are outside our control.

There is no subscription. Nothing renews automatically and no recurring charge is created. When your credits run out, you decide whether to buy more.

Credits do not expire while your account remains active. They have no cash value, cannot be exchanged for money, and cannot be transferred to another account.

5. Refunds

Credit purchases are not refundable. Each credit is consumed by third-party AI and data providers who charge us per request at the moment you use it, so spent credits cannot be recovered or returned.

This is precisely why every account receives a free trial: we want you to evaluate the service fully before any money changes hands. We'd rather you discovered it wasn't for you while it was still free.

Failed generations don't cost you. If a CV generation fails because of a provider error or timeout, you can retry it, and if a credit was deducted in error we will restore it.

5a. Your statutory cancellation right (consumers)

We are a UK company, so consumers buying from us normally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Credits are digital content supplied immediately. Under those Regulations that right is lost once you have expressly consented to immediate supply and acknowledged that you thereby lose the right to cancel. We ask for both at checkout, and section 5 applies from that point.

If you have not yet used any of the credits in a purchase and you are within 14 days, contact us and we will cancel it and refund you. Nothing in these terms removes a statutory right you cannot lawfully waive.

If you believe you have been charged incorrectly, contact us before raising a dispute with your bank. We will look into it and put genuine billing errors right.

6. What the service does — and doesn't — promise

We provide tools to tailor your CV and track applications.

We do not guarantee employment, interviews, replies or any particular outcome. No service can. Hiring decisions belong entirely to employers.

7. AI-generated content

CVs generated by this service are produced by AI models working from information you supply. AI output can contain errors, awkward phrasing, or claims that overstate your experience.

You are responsible for reviewing every CV before you send it. You remain accountable for the accuracy of what you submit to an employer. Do not send a generated document you have not read.

AI processing requires your explicit consent, which you can withdraw at any time in your profile. See our privacy policy for exactly what is sent and to whom.

8. Acceptable use

You agree not to:

• Submit false information, or impersonate another person
• Generate CVs containing qualifications or experience you do not have
• Use the service to send spam or unsolicited approaches to employers
• Attempt to access other users' accounts or data
• Circumvent credit limits, or create multiple accounts to repeat the free trial
• Interfere with, overload or reverse-engineer the service
• Use it for anything unlawful

We may suspend or ban accounts that breach these terms. Where we ban an account, unused credits are forfeited.

9. Your content

You keep ownership of everything you upload — your CV, work history and profile. You grant us only the licence needed to operate the service: to store your content, process it, and send it to AI providers where you have consented.

You confirm you have the right to upload what you upload, and that it doesn't infringe anyone else's rights.

10. Availability

We aim to keep the service running but do not guarantee uninterrupted availability. We may perform maintenance, and features may change or be withdrawn. Parts of the service depend on third-party APIs that can fail or change without notice.

11. Closing your account

You can ask us to close your account at any time by contacting us. Unused credits are not refunded on closure. We retain payment records where law requires it — see the privacy policy.

We may suspend or terminate accounts that breach these terms, or where required by law.

12. Liability

The service is provided "as is". To the fullest extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential loss, lost opportunities, lost earnings, or missed job applications.

Where we are found liable, our total liability is limited to the amount you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your non-waivable consumer rights.

13. Referral partners

Referral partners are appointed by us and operate under a separate agreement that governs commission and payouts. Referral codes may not be used deceptively, spammed, or applied to your own purchases.

14. Changes to these terms

We may update these terms. Material changes will be notified to you, and the date at the top will be revised. Continuing to use the service after a change means you accept the updated terms.

15. Governing law

These terms are governed by the law of England and Wales, and its courts have non-exclusive jurisdiction.

If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer law of the country where you live, and you may bring proceedings in your local courts.

16. Contact

Questions about these terms: , or via our contact form.

Zonisoft LTD, 177 Asburton Avenue, Ilford, IG3 9EL, United Kingdom. Registered in England and Wales.